Terms of Service

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This document is an electronic record in compliance with the Information Technology Act, 2000 and the Rules and Regulations framed thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Please read the following terms and conditions carefully before browsing, downloading, registering, accessing, or using the BeerBasket.in Application/ website (as defined below). By accessing, registering on, or using the BeerBasket.in Application or by using the Services provided by Us, as defined below, You agree to be bound by the terms and conditions set forth below including any additional guidelines and future modifications thereto. If at any point in time, You do not agree to these terms and conditions or do not wish to be bound by any of these terms and conditions, You may not access or use the BeerBasket.in Application and terminate this Agreement, in terms hereof.

Your Agreement to these Terms and Conditions for availing Service

These Terms and Conditions (as may be amended from time to time, the “Agreement” or “Terms”) constitute a legal contract between You being a User of legal drinking age in your state of Uttar Pradesh (“You” or “User”), and BeerBasket.in

BeerBasket.in owns and operates mobile applications namely “BeerBasket.in” and www.BeerBasket.in, which provides a platform for liquor/alcoholic beverage manufacturers and distributors (“Sellers”) to showcase liquor and alcoholic beverages (“Products”) on the platform created by BeerBasket.in i.e. the BeerBasket.in Application, and enables You to search and pay for these Products through independent, licensed alcohol beverage retailers, and other licensees with retail privileges (hereinafter referred to as the “Merchant”). We act as an intermediary/ service provider, providing you with this platform enabling you to purchase the Products from the Merchant and we provide you with payment solutions, payment support services, technology solutions, and other related/ancillary services (hereinafter referred to as the “Services”). All transactions through the BeerBasket.in Application are accepted, reviewed, and ultimately fulfilled by the Merchant. We do not warrant or take any responsibility or liability in respect of the services provided by the Merchant. We are just Delivery Agents.

1. Eligibility to Use
By accessing the BeerBasket.in Application, You represent that You are of legal drinking age in your state of domicile and have not been previously suspended or prohibited from accessing the BeerBasket.in Application or otherwise availing the Services through the BeerBasket.in Application. You represent and warrant that you have the right legal and mental capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement.

2. Your Registration and Account ObligationsYou shall be solely responsible for maintaining the confidentiality of Your User ID / Mobile Number and Password / OTP and shall be responsible for all activities that occur under Your User ID / Mobile Number. You agree that if You provide any information that is inaccurate, false, or incomplete or We have sufficient reasonable evidence or grounds to suspect that such information is inaccurate, false or incomplete or not in accordance with this Agreement, We shall have the right to indefinitely suspend or terminate or block access of Your membership on the BeerBasket.in Application and refuse to provide You with access to the BeerBasket.in Application.

You also agree that Your User Profile is linked to your mobile number (issued by a valid operator in India) and your self-declared email id, both of which clearly identify your BeerBasket.in Account. You agree to provide your correct name and other details sought for which will appear on your BeerBasket.in the account statement.

You are fully responsible for providing the valid Mobile No. at the time of sign-up and you acknowledge receiving SMS relating to Your BeerBasket.in account and the product communications to your registered Mobile No.
Our official language of customer communication is English. By your acceptance of the T&C, we note your preference to receive all communications from BeerBasket.in in the English language.

You agree to:
a) Immediately notify BeerBasket.in of any unauthorized use of Your mobile number or the BeerBasket.in Account or any other breach of security, and
b) Ensure that You exit from Your BeerBasket.in Account at the end of each session.
BeerBasket.in shall not be liable for any loss, damage, or other liability arising from your failure to comply with this clause or from any unauthorized access to or use of the BeerBasket.in Account.
3. Access to BeerBasket.in’s Services
Our Services enable you to search and pay for various Products with the Merchant. All transactions are solely made between you and the Merchant. You acknowledge and agree we do not sell, offer to sell, and invite to sell the products other than delivering the products. In all instances, all sales are advertised, accepted, made, and delivered by the Merchants who receive all orders and offers.
BeerBasket.in grants you a non-transferable, non-exclusive limited license to access and make personal use of the Services and the BeerBasket.in Application, which shall be subject to the terms and conditions contained in this Agreement. The license allows you to use the Services for Your personal, non-commercial use. The license also allows You to download, install the BeerBasket.in Applications related to the Services on a mobile device that you own or control for your personal non-commercial use. BeerBasket.in’s the grant of the license does not permit You to duplicate, transfer, give access to, copy or distribute any part of the Services in any way, or use the Services in any manner not consistent with the terms of this Agreement. All rights not expressly granted herein are reserved by BeerBasket.in
4. Pricing
The prices of the Products published on the BeerBasket.in Applications are prices based on pricing information provided to Us by the Merchant and may not always reflect the prevailing pricing. The Merchant reserves the right to determine the final prices of all their products.
5. Disclaimer: No Warranties
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE CANCELLATION OF YOUR BEERBASKET.IN ACCOUNT WITH US.
BEERBASKET.IN‘s APPLICATION, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE BEERBASKET.IN APPLICATION, IS PROVIDED ‘AS IS.’ TO THE FULLEST EXTENT PERMISSIBLE BY LAW, BEERBASKET.IN AND ITS SUBSIDIARIES AND AFFILIATES MAKE NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT/SERVICES ON THE BEERBASKET.IN APPLICATION, OR THE MATERIALS, INFORMATION, AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH PLATFORM, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH PLATFORM OR ANY LINKED SITE. FURTHER BEERBASKET.IN DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BEERBASKET.IN DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED ON WEBSITE APPLICATION, OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR-FREE. BEERBASKET.IN SHALL NOT BE LIABLE FOR THE USE OF BeerBasket.in APPLICATION, INCLUDING, WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN.
6. Contact Information.
You can send in your queries, requests or complaints in the following ways:
A) Online chat: Open the BeerBasket.in Application.
B) Email: Write to us at [email protected] and submit your queries.
You have the right to register a complaint if you are not satisfied with any of the following:
Services provided by BeerBasket.in.
Payment system errors.
Redemption issues.
Unhappy with the quality of customer service provided.
Or any other grievances.
7. Know Your Customer
KYC refers to the various norms, rules, laws, and statutes issued by various government authorities including the Reserve Bank of India from time to time. As required by government authorities, including excise authorities, BeerBasket.in, the Merchant, may be required to procure personal identification details from you before any Services can be delivered and at the time of registration and/ or on a later date, for availing and/or continuation of the BeerBasket.in Account. You agree that: BeerBasket.in shall not be responsible for wrong details being entered by the User.
8. Communication
You agree to receive certain specific emails/messages from us. You hereby confirm that as of the date of this registration, you do not have any objection to receiving emails, messages, and calls from us and our members. This consent shall supersede any preferences set by you with or registration is done with the Do Not Disturb (DND Register)/ National Customer Preference Register. This consent extends to emails, messages, or calls relating to your association with the BeerBasket.in Application and/ or BeerBasket.in ‘s a website under these Terms.
9. Delivery Booking and Financial Terms
In the case of Delivery, there is no warranty that the product delivery or handover will depend on the Product’s availability at that particular time at that particular store/Merchant. It completely depends on the Merchant’s discretion to Accept / Reject any order.
The Merchant shall be solely responsible for any warranty/guarantee of the liquor products Delivered/Handed Over to the Users and in no event shall be the responsibility of BeerBasket.in.
The transaction is bilateral between the Merchant and User and therefore, BeerBasket.in is not liable to charge or deposit any taxes applicable on such transactions.
10. Cancellations, Partial Orders and Refunds
a) Cancellation
As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same from the Merchant. If you cancel your order after it has been confirmed, BeerBasket.in shall have a right to charge you a cancellation fee corresponding to the order value (inclusive of applicable taxes), with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our Merchant and delivery agents. BeerBasket.in shall also have the right to charge you a cancellation fee for the orders canceled by BeerBasket.in for the reasons specified under clause c(iii) of this cancellation and refund policy.
b) Partial Order
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to modify or cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
We reserve the sole right to modify/cancel your order in the following circumstance:
i. in the event of You having already opted for partial order acceptance during the placement of order;
ii. in the event of the designated address falls outside the delivery zone offered by us;
iii. Failure to contact you by phone or email at the time of confirming the order booking;
iv. failure to deliver your order due to lack of information, direction, or authorization from you at the time of delivery; or
v. unavailability of all the items ordered by you at the time of booking the order.
c) Refunds
In certain cases, refunds may apply. This will be determined on a case-by-case basis evaluating the credibility of relevant circumstances at the full discretion of BeerBasket.in.
i. You shall be entitled to a refund only in the event of any of the following circumstances:
ii. Your Product(s) has been tampered or damaged at the time of delivery;
iii. Us canceling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
iv. Our decision on refunds shall be at our sole discretion and shall be final and binding.
v. All refund amounts shall be credited to your respective Bank account within 5-7 business days in accordance with the terms stipulated by Your Bank.

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